Customer Service > Frequently Asked Questions

Natural Light Sales Representative

Below is a list of some of the most commonly asked questions regarding our tubular skylights. If you do not find the answer to you question below, please call Natural Light toll-free at 1.800.363.9865 and on of our customer service representative will assist you - or you can email us your question using our contact form.

Natural Light Tubular Skylights can be installed virtually on any roof type and slope. Our residential models are available with either a flat roof or a pitched roof flashing. The unique slope of the pitched roof flashing allows for easy installation on all roof pitches without the need for angle adapters in most cases. Our models accommodate all roofing material including composite shingles, wood shakes, tile and clay tiles. For some tile roof installations, a flashing skirt or turret extension may be needed.
Natural Light Tubular Skylights are perfect for any dark room in your home including the garage. We also have a full line of commercial units available for office buildings and warehouse applications. Read more about tubular skylight models.
The light pipe of Natural Light Tubular Skylights has super-reflective, mirror-like surface that has a reflectivity rate of 98%. Our models reflect light even when the sun's angle is low in the early morning or late afternoon. Our tubular skylights output the equivalent of 300 - 1,450 watts of of incandescent light depending on the model size:
10" tubular skylight = up to 150 sq. ft. (equivalent of up to 300 watts)
13" tubular skylight = up to 300 sq. ft. (equivalent of up to 500 watts)
18" tubular skylight = up to 500 sq. ft. (equivalent of up to 1,000)
21" tubular skylight = up to 700 sq. ft. (equivalent of up to 1,450)
Read more about tubular skylight output.
Yes, all available light will be collected and reflected by your tubular skylight.
A homeowner can easily install our tubular skylights in about 2 hours or less. Installation requires basic do-it-yourself skills including using a reciprocating saw. Installation requires no wiring or structural changes to your home. Each kit comes with illustrated step-by-step instructions. Read more about installation.
Each Natural Light Tubular Skylight kit comes with everything you need to install a 4 foot long installation including:
• High impact Acrylic Dome
• Pitched or Flat Roof Flashing (curb mount for commercial units)
• 4 Feet of Light Pipe
• Ceiling Collar
• Decorative Trim Ring
• Diffuser (2 styles to choose from)
• All Hardware Needed including Roof Sealant
Tools Needed for Installation: Caulking Gun, Drill, Drywall Saw, Flashlight, Flat Bar, Hammer, Ladder, Marking Pencil, Measuring Tape, Reciprocating Saw, Safety Goggles, Screwdriver, Stud Finder, String, Tin Snips, Utility Knife, Wire
Natural Light recommends short straight runs to get the maximum light output. But if straight runs are not possible, angle adapters (elbows) are available in 12" sections. Below is the maximum length of light pipe recommended for each model:
10" model = 18 feet of light pipe
13" model = 20 feet of light pipe
18" model = 20 feet of light pipe
21" model = 20 feet of light pipe
Read more about angle adapters and additional light pipes.
Natural Light Tubular Skylights require no maintenance! Once properly installed, the unit is sealed from weather, dust, moisture and bugs.
The rugged construction of Natural Light Tubular Skylights can withstand the harshest weather conditions including hurricanes and tornadoes. Only the dome and flashing are exposed on your roof. The dome is made of thick, heavy-duty acrylic that can withstand the impact of flying debris and the flashing is manufactured using commercial pure grade seamless aluminum and will not leak. Our units have been tested and approved by the Hurricane Testing Laboratory, Florida Building Code approved and ICC-ES listed. Learn more about extreme weather.
All our tubular skylight models have the industry leading 25 year product warranty. To qualify for all warranty benefits, please register your product. Register your tubular skylight.
A new law was passed in January 2011 to extend the tax credit program for residential models placed in service in 2011, but lowers the tax credit to 10% ($500 lifetime limit). This program has not been renewed for 2012. Natural Light provides a Statement of Certification for the homeowner to download, complete and keep with their tax records. The Statement does not need to be filled with your tax forms, but income tax regulations require taxpayers to have appropriate documentation. To claim a residential tax credits, download IRS form 5695 and instruction sheet. On the 1040 Form, the residential tax credit is claimed on line 52. Natural Light recommends consulting a tax professional if considering filing for a tax credit. Read more about Tax Credits.
Natural Light offers a dimmer kit for the 10"and 13" residential models and for the 21" commercial model. The dimmer is perfect for any room that may need to be darkened during the day including bedrooms, media and conference rooms. The dimmer is easily installed inside the light pipe and is operated using a remote control. Read more about Dimmer Kits.
Yes, Natural Light has designed an exhaust vent system available for the 10" model. It is perfect for bathrooms and laundry rooms. The vent kit has a stylish streamlined light fixture with a hidden intake. Read more about Vent Kits.
Yes, Natural Light has developed a light kit that is installed directly into the lower section of the light pipe and wiring to a wall switch. The light kit is available in 2 styles: single bulb (60 watts) and dual bulb (120 watts). Read more about Light Kits.
Natural Light Tubular Skylights are manufactured using the only the highest quality components under the strictest control standards. The dome is made of high impact, thick acrylic, with an aluminum stress collar to prevent leaking. Our flashings are constructed of commercial pure grade 1100 series seamless aluminum. Our Miro-Silver® light pipe is one of the best performing in the industry with a 98% reflectivity rate. The decorative trim ring is powder-coated white seamless aluminum. The diffuser is made of durable acrylic with a slight arc to diffuse light evenly in the room. Read more about tubular skylight components.
Yes, Natural Light Tubular Skylights are so energy efficient that our residential models are ENERGY STAR® qualified in all 50 states. Additionally, our residential models may qualify for local tax credits. The U-Factor (or heat transfer) of our units is extremely low at 0.26. The Solar Heat Gain Coefficient (how well a product blocks heat caused by sunlight) is also very minimal at 0.23. As an added benefit, Natural Light tubular skylights also block out harmful UV rays that can fade clothing, furniture and carpeting. Read more about Tax Credits and energy efficiency.
Tubular Skylight Domes

Help Me Choose

Tubular skylights are available in several sizes for all applications. More Info About Skylight Model Sizes

Piggy Bank Energy Savings

Cut Energy Costs

Made using strict quality control standards and saves energy. Learn More About Tubular Skylight Performance

How Skylights Work Graphic

How Does It Work?

Sunlight is captured by the dome and reflected into your home. Learn How Tubular Skylights Work

Tax Credit Money

Tax Credits

Residential models may be eligible for local tax credits in your state. Learn More About Tax Credits

Warranty Registration

Warranty Registration

Register your Natural Light Tubular Skylight using our online form. Click to Open Warranty Registration Form

Handy Homeowner

Easy Installation

Tubular Skylights install easily with no wiring or structural changes. More Info About Installation

Natural Light Dealer

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Natural Light has many dealers nationwide - find one near you! Find A Natural Light Dealer